Bold Experiences to grow
Emotional Intelligence
The Ei Evolution intends to achieve three things by 2030:
1) Employees experience more joy in their work as colleagues are more thoughtful and bosses are more compassionate.
2) People have longer lasting positive memories of their experiences as customers when businesses use neuroscience, psychology and behavioural science to create stronger emotional connections.
3) Teachers and their pupils thrive as they develop the skill of emotional intelligence.
Work with Sandra
Consulting
Organisations don’t always manage change well. When emotional intelligence becomes a skill practiced by those who orchestrate the change, those expected to change are more likely to adopt it.
Courses
We’ve designed our courses to be bold experiences. This means that we challenge traditional ways of thinking and we bring science into the topics that we teach.
coaching
Coaching is a central part of the consultancy work I do and the services listed in this section are most certainly focused on people development rather than programme or project completion.
speaking and lecturing
Whether it’s lecturing, interviewing, keynote speaking, or presenting at TEDx, I just seem to love getting out there and spreading the message about Emotional Intelligence.
To learn more, or to enquire about me speaking at your event, click below.
Podcasts & Webinars
I love to share my thoughts on emotional intelligence, customer experience, psychological safety, empathy and education. Here are just a small sample of my appearances in 2020.
The Punk CX podcast with Adrian Swinscoe. The Difference and relationship between emotion, empathy and emotional intelligence in customer experience.
Bill Staikos of Be Customer Led. A practical, vulnerable and in-depth look at emotional intelligence and customer experience.
Busting myths, sharing stories of emotional intelligence in customer experience and explaining why everyone needs a ‘Steve’, even if it involves a 3-hour trip.
It’s emotional – interview with Dr. Simon Moore. Discussing emotion, why emotion matters and why the IKEA adverts always impress Sandra Thompson.
Women in CX – interview with Clare Muscutt. What does it mean to be emotionally intelligent in customer experience?