Bold Experiences to grow

Emotional Intelligence

The Ei Evolution intends to achieve three things by 2030:
1) Employees experience more joy in their work as colleagues are more thoughtful and bosses are more compassionate.
2) People have longer lasting positive memories of their experiences as customers when businesses use neuroscience, psychology and behavioural science to create stronger emotional connections.
3) Teachers and their pupils thrive as they develop the skill of emotional intelligence.

Work with Sandra

 

Consulting

Organisations don’t always manage change well.  When emotional intelligence becomes a skill practiced by those who orchestrate the change, those expected to change are more likely to adopt it.

Courses

We’ve designed our courses to be bold experiences. This means that we challenge traditional ways of thinking and we bring science into the topics that we teach.

coaching

Coaching is a central part of the consultancy work I do and the services listed in this section are most certainly focused on people development rather than programme or project completion.

Podcasts & Webinars

I'm frequently asked to speak on podcasts and webinars. Here is a small selection of recordings about customer experience and employee experience, emotional intelligence, psychological safety, empathy and education.

CX Chronicles Podcast - E222. Why building world class CX is like building a puzzle, piece by piece.

CX Chronicles Podcast - E222. Why building world class CX is like building a puzzle, piece by piece.

Your CX Energy Boost - E26. On the Impact of Emotional Intelligence in Customer and Employee Experience.

Your CX Energy Boost - E26. On the Impact of Emotional Intelligence in Customer and Employee Experience.

Delighted Customers podcast with Mark Slatin. 5 Tips to Improve Emotional Intelligence for Better CX with Sandra Thompson.

Delighted Customers podcast with Mark Slatin. 5 Tips to Improve Emotional Intelligence for Better CX with Sandra Thompson.

Women in CX, E701. ‘Does your CX/EX leave a bad taste in people’s mouths?’, with Sandra Thompson

Women in CX, E701. ‘Does your CX/EX leave a bad taste in people’s mouths?’, with Sandra Thompson

The Punk CX podcast with Adrian Swinscoe. The Difference and relationship between emotion, empathy and emotional intelligence in customer experience.

The Punk CX podcast with Adrian Swinscoe. The Difference and relationship between emotion, empathy and emotional intelligence in customer experience.

WEBINAR - "Emotional intelligence for happiness, health and even wealth", with The Institute of Leadership.

WEBINAR - "Emotional intelligence for happiness, health and even wealth", with The Institute of Leadership.

Bill Staikos of Be Customer Led. A practical, vulnerable and in-depth look at emotional intelligence and customer experience.

Bill Staikos of Be Customer Led. A practical, vulnerable and in-depth look at emotional intelligence and customer experience.

Sinch CX Education Podcast. How emotional intelligence helps with employee and CX with Sandra Thompson from Ei Evolution.

Sinch CX Education Podcast. How emotional intelligence helps with employee and CX with Sandra Thompson from Ei Evolution.

HReview podcast - E31. Eight Skills to Practice in the Workplace with Sandra Thompson.

HReview podcast - E31. Eight Skills to Practice in the Workplace with Sandra Thompson.

Ask Nicely. The Power of Emotional Intelligence & How You Can Learn It With Sandra Thompson.

Ask Nicely. The Power of Emotional Intelligence & How You Can Learn It With Sandra Thompson.

DisruptHR London. It’s About the How Not the Where [we work] – a DisruptHR talk by Sandra Thompson – Founder of Ei Evolution CX & EX Consultancy.

DisruptHR London. It’s About the How Not the Where [we work] – a DisruptHR talk by Sandra Thompson – Founder of Ei Evolution CX & EX Consultancy.

Women in CX – interview with Clare Muscutt. What does it mean to be emotionally intelligent in customer experience?

Women in CX – interview with Clare Muscutt. What does it mean to be emotionally intelligent in customer experience?

Hacks & Hobbies - E482. How to Discover Your Passion for Learning and Helping Others

Hacks & Hobbies - E482. How to Discover Your Passion for Learning and Helping Others

Busting myths, sharing stories of emotional intelligence in customer experience and explaining why everyone needs a ‘Steve’, even if it involves a 3-hour trip.

Busting myths, sharing stories of emotional intelligence in customer experience and explaining why everyone needs a ‘Steve’, even if it involves a 3-hour trip.

CX Day Mexico. The Rider & the Elephant - employee experience from a behavioural science perspective!

CX Day Mexico. The Rider & the Elephant - employee experience from a behavioural science perspective!

Winning in Business with the CX Goalkeeper - E81. The CX Goalkeeper had the great opportunity to interview Sandra Thompson

Winning in Business with the CX Goalkeeper - E81. The CX Goalkeeper had the great opportunity to interview Sandra Thompson

CX Passport E129. The one with elephant level emotional intelligence – Sandra Thompson, Founder Ei Evolution

CX Passport E129. The one with elephant level emotional intelligence – Sandra Thompson, Founder Ei Evolution

Introducing Punk XL Part Two – Interview with Karen, Sandra De Z, Richard, Sandra T and Ari

Introducing Punk XL Part Two – Interview with Karen, Sandra De Z, Richard, Sandra T and Ari

Teammate Apart - S02E01. For a great conversation about being more accountable for our own health and well-being in the workplace, please join me in welcoming Sandra Thompson to the show.

Teammate Apart - S02E01. For a great conversation about being more accountable for our own health and well-being in the workplace, please join me in welcoming Sandra Thompson to the show.

Conversations that Matter, a podcast from Uniphore. Ep. 32 - Emotional Intelligence in Remote and Hybrid Work.

Conversations that Matter, a podcast from Uniphore. Ep. 32 - Emotional Intelligence in Remote and Hybrid Work.

sandra thompson ei evolution emotional intelligence ted x speaking talk
 

speaking and lecturing

 

Whether it’s lecturing, interviewing, keynote speaking, or presenting at TEDx, I just seem to love getting out there and spreading the message about Emotional Intelligence.

To learn more, or to enquire about me speaking at your event, click below.