Training
THE CX GAME (WITH AN EI TWIST)
When we play, we learn. I’ve watched a group of engineers solve a problem they have been grabbling with for months in one afternoon, with the help of some Lego! I love board games anyway and I’m excited to be a trained partner and facilitator of the Customer Experience Game. Working in groups of up to 16, we’ll form four teams and play a game which has been tailored to your sector, your business, or the issues you are attempting to solve.
With my background in emotional intelligence, you can also expect to learn more about this skill when you play. We can play online or in person (when possible).
Testing. Testing: The Employee Experience Lab: How to Attract and Retain the Best Talent the Scientific Way
Outstanding customer experiences are designed, developed, delivered, and continually improved by talented and conscientious people.
But with the ‘war for talent’ intensifying, how can organisations attract and keep these fantastic humans who help businesses innovate and thrive?
It's a serious issue and right now. Staff retention is on the CEO’s agenda.
Join Sandra Thompson, the Director of Ei Evolution, in ‘The Employee Experience Lab’ to participate in experiments and learn how to improve employee experience and staff retention in no time.
With each experiment focused on a different stage of the employee journey, workshop attendees will work out how the results of each experiment can be applied to their own organisations and leave the session equipped with working knowledge of the tools necessary to create better outcomes.
Experiment one: “The Pick of the Bunch”, designing a meaningful selection criterion.
Experiment two: “Onboard and Strapped In”, the expectations exchange and ‘starter pack’.
Experiment three: “The Grow Bag”, taking the ‘archetype test’ and personalising your journey.
Experiment four: “Significance”, steps you and your colleagues can take to recognise one another simply and easily.
Experiment five: “No Limits”, how to take the lead with your development and plan for the next move.
We're expecting your experience of oxytocin, serotonin and a brief encounter with cortisol will help you understand the impact of our experiment results – It's time to ditch the ping-pong tables and opt for science to help us attract and retain the best people to drive business growth!
Blending emotional intelligence with customer and employee experience (becoming a thought leader in this space!) and using her insight to help clients achieve better results, to take part in Sandra’s workshop
